WAYS TO SHOP
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
Wine Advice follows the challenge 25. It is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry an acceptable ID (a card bearing the PASS hologram, a photographic driving licence or a passport) if they wish to buy alcohol.
Important Information! Policy of our company – Local Delivery driver or Parcelforce Delivery driver before giving you a parcel will ask for your proof of age, that can be only a card bearing the PASS hologram, a photographic driving licence or a passport.
How do I place an order?
Make your own choice, then go to the shopping cart. While completing the order, enter the address where the order has to be delivered.
Once you have set your shipping address the shipping methods available to you will be displayed.
As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed.
How are shipping costs and methods set?
Once you have set your shipping address the shipping methods available to you will be displayed.Once your order has been placed shipping will be arranged as per the selected method at checkout.Shipping costs and methods are set by the different suppliers listed on the wineadvice.co.uk and therefore vary.
For shipping and delivery queries please contact us orders@wineadvice.co.uk
What shipping options can I choose? How long does delivery take?
Shipping options are available as Parcelforce Next Day Delivery, Parcelforce Two days Delivery, Local Delivery, Click and Collect from the office.
We don’t deliver Worldwide.
Delivery will be arranged to the delivery location within the time frames and standards as laid out below.
Express Next Day Delivery Mainland UK (Parcelforce) - WILL SOON BE AVAILABLE
Delivery will be arranged to be shipped to you within 1 Business Day of the Dispatch Date.
Express delivery is not available for deliveries to Scottish Isles, UK Offshore Isles or Northern Ireland.
Parcelforce deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays.
Next Day delivery service is subject to availability. While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.
We can deliver on the next working day if you order before 1am on a weekday.
Unfortunately, we cannot offer Named day or Next working day service for:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21.
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25
Parcelforce delivery drivers are following Age Verification (AV) policy. To get the parcel you will need to provide an acceptable ID (a card bearing the PASS hologram, a photographic driving licence or a passport).
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Express Two-Day Delivery (Parcelforce) - WILL SOON BE AVAILABLE
Delivery will be arranged to be shipped to you within 2 business days of the dispatch date. Express delivery is not available for deliveries to Scottish Isles, UK Offshore Isles or Northern Ireland.
Parcelforce deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays.
Two Day Delivery service is subject to availability. While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.
Parcelforce delivery drivers are following Age Verification (AV) policy. To get the parcel you will need to provide an acceptable ID (a card bearing the PASS hologram, a photographic driving licence or a passport).
Click & Collect Orders from the Office
This service is FREE of charge and available upon checkout. You would just need to choose the date and time slot.
Orders for collection available only on:
Thursday from 16:00 till 18:00
Friday from 16:00 till 18:00
Saturday from 15:00 till 17:30
This option is not available if Wine Advice is closed for the Event.
If You would like to arrange any other weekday delivery, please contact us orders@wineadvice.co.uk
Once your parcel is ready for collection, you will receive a collection code, invoice and address with the map by email.
COLLECTING IN PERSON. You will be required to give your unique order number which can be found on your Confirmation and Ready To Collect emails. One of these emails should also be shown at the point of collection, along with signing the invoice to confirm you have picked up your order. Also you will need to provide acceptable ID (a card bearing the PASS hologram, a photographic driving licence or a passport).
SOMEONE COLLECTING FOR YOU. They will be required to give your unique order number which can be found on your Confirmation and Ready to collect emails we will send. One of these emails should be shown at the point of collection. As well as they will need to provide Your Photo ID and sign to say they have collected the item on your behalf. And they will be required to give their full name.
PLEASE BRING YOUR OWN BAG - Yes, we do have eco-friendly bags that you may buy while do the order but using reusable bags can save your money and have a positive impact on the environment.
Please note that our office will only be able to store your parcel for 2 weeks.
For large amounts of bottles, please contact orders@wineadvice.co.uk
Local Delivery
This service is FREE of charge when you order £40.00 or more and available upon checkout.
Orders lower than £40.00 will be charge £3.00
We deliver ONLY to these specific areas of Leeds: Headingley, Moortown, Roundhay, Adel.
We deliver:
Tuesday from 16:00 till 18:00
Wednesday from 16:00 till 18:00
You would just need to choose the date and time slot.
This option is not available if Wine Advice is closed for the Event.
If on the time of delivery, you will not appear to be home we will refund you only the price of order but not delivery charge.
If You would like to arrange any other weekday delivery, please contact us: orders@wineadvice.co.uk
Delivery drivers are following Age Verification (AV) policy. To get the parcel you will need to provide an acceptable ID (a card bearing the PASS hologram, a photographic driving licence or a passport).
Will I get my invoice?
We send a printed invoice with every order, except gifts.
Why were my purchases delivered in separate packages?
Orders containing more than 12 bottles will be sent in multiple parcels. These are sometimes separated during transit and therefore may arrive at different times. If that happens, you’ll receive notifications for each delivery.
The label on the box you have received will indicate how many items to expect (e.g. 1 of 3). We recommend tracking the delivery again before contacting us for further information.
Is there a minimum or maximum order quantity?
Yes, if you order delivery with Parcelforce the minimum order will be 3 bottles.
For Local Delivery or Click and Collect there are no maximum or minimum orders.
Can I add a gift message?
Yes, you can add a gift message at the checkout. We offer only one gift message per delivery address.
There is a character limit – under the 160 characters.
Wine Advice Policy – “Gift message included per the request of the buyer. This message does not reflect the views or policies of Wine Advice company and is not read by our employees to maintain respect and privacy for each message”.
As a gift message is FREE of charge option, we will keep the possibility not to print it if your message will include hate speech in any possible way.
If you have already placed your order and missed this, please get in touch on 07401112525 (Mon - Fri 11:00 – 17:30) or email orders@wineadvice.co.uk as soon as possible. But it may not be possible if it’s already on the way.
I wish to give someone a present, how should I proceed?
Make your own choice, then go to the shopping basket. While completing the order, enter the address where the gift has to be delivered and choose it as a delivery address. You also can enter a personal message that will be written on a gift card and joined to the order. Invoice for gifts are never enclosed to the shipment. Invoice will be in your email.
How will I know when my order is processed?
As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed.
What if I've made a mistake on my order?
If you have made a mistake on your order, please call us on 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk and we will put it right!
But it may not be possible if it’s already on the way.
How do I cancel an order?
If you need to cancel your order you will need to call on 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk and we will do our best to stop your order from arriving.
But it may not be possible if it’s already on the way. If this is not possible, we will arrange a collection.
How do I change my order details?
If your order hasn't left our warehouse yet we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact us on 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk.
What should I do if I can’t place an order?
If you have a problem ordering online, please contact us orders@wineadvice.co.uk.
What cards do you accept?
Wine Advice secure payments accept Visa, Mastercard and American Express.
Got a voucher code?
Make your own choice, then go to the shopping cart. While completing the order, enter your unique voucher code as shown here:
What standard discounts do you have on the website?
Discounts Terms & Conditions:
For orders over £90.00 applies 10% discount.
£90.00 discount doesn't apply if you have a special offer code (they are not cumulative).
Voucher discounts don't apply to pre-discounted mixed cases, wine gifts, accessories, event tickets, in bond or pre-arrival offers.
FREE Local Delivery when you order over £40.00 to the same address. Delivery on orders less than £40.00 costs £3.00. Please
click here for full delivery terms and conditions.
FREE Parcelforce Next Day Delivery when you order £180.00 or more to the same address. Delivery on orders less than £180.00 will be charged by Parcelforce price list. Please
click here for full delivery terms and conditions.
DELIVERY
Orders are delivered by Parcelforce, in our opinion is one of the best courier service available.
Parcelforce Worldwide is a trading name of the Royal Mail.Parcelforce will send your parcel tracking information once they have received your order from us. You'll get a further notification on the day of delivery, and have options for what to do with your parcel in the event that you are not in.
Where do you deliver?
We deliver only to Mainland UK.
Unfortunately, we cannot offer delivery service for:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21.
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25
What packaging are you using for delivery?
Air Shock bottle packs (specially designed packs for protecting glass bottles) and double wall outer box.
As we care about the environment, for a small extra charge of £1.00 there is the possibility to choose fully recyclable packaging.
Will I get notification before delivery?
Customer will receive a one-hour delivery time slot, notified in advance by SMS or email.
What days can you deliver on?
Why have my purchases been delivered in separate packages?
Orders containing more than 12 bottles will be sent in multiple parcels.
What if I am not in when you deliver?
If nobody is at home, the Parcelforce delivery driver will not leave a parcel without a signature. The calling card will ask you (or your gift recipient) to contact them to re-arrange delivery, or to arrange collection of the wine - whichever is the most convenient.
Parcelforce will attempt delivery twice. If they can't deliver after two attempts, or get no response to the calling cards, the wine will be held for one week at the nearest Parcelforce Worldwide Depot, after which it will be returned to us, and we will have to charge for delivery again if you need us to re-send the wine.
Am I insured against shipping damages or theft?
Suppliers are contractually required to insure and track items out for delivery. If your package arrives damaged or is incorrect, please contact the Wine Advice over email orders@wineadvice.co.uk.
Change order or delivery details
We’ll always do our best to accommodate any changes to your order, but it may not be possible if it’s already on the way. If you’d like to request any changes, please contact us 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk
I have only received part of my order
Orders containing more than 12 items will be sent in multiple parcels. These are sometimes separated during transit and therefore may arrive at different times. The label on the box you have received will indicate how many items to expect. We recommend tracking the delivery again before contacting us for further information.
RETURNS, CHANGES AND REFUNDS
We reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Can I cancel my order?
The Consumer Contracts Regulations 2013 offers consumers the following cancellation rights when buying online or by phone:
You may cancel your order up to 14 days after the day on which you receive your order. We will arrange to collect (free of charge) the unwanted goods and, provided all products are unopened and intact and the goods in its original packaging.
You must inform us in a period of 14 days of your decision to cancel the order by a clear statement to orders@wineadvice.co.uk
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them (duty of care). Everything should reach us in perfect condition.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address by sending this to orders@wineadvice.co.uk
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
Refunds will be made to the same payment method originally used to make payment for your order.
To inform us you wish to cancel your order orders@wineadvice.co.uk
Change order or delivery details
If you need to change your order or delivery details you will need to call on 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk and we will do our best to stop your order from arriving.
But it may not be possible if it’s already on the way. If this is not possible, we will arrange a collection.
What should I do if the box arrives damaged?
The packaging we use was approved by Parcelforce Company experts. Bubble Air Pack is the safest way to transport the bottles.
Important! Before signing for the box, you will need to check your delivery - open the boxes. If anything is damaged, please ask the driver to note damages on their sheet and your delivery note and sign both themselves before you sign for the delivery.
You will need to write down a clear statement, including details of your name, geographical address, your phone number and photos of broken order, send this to orders@wineadvice.co.uk.
We will replace or refund any breakages acknowledged this way by the driver on delivery.
We cannot accept responsibility for breakages that have been signed for as complete.
Refunds will be madIf your order is damaged, we will arrange to collect your wine and send you a replacement as soon as possible. If we don’t have the same product in stock, we’ll credit your account with the value of the returned item. To request a collection of a faulty or damaged product, please contact us orders@wineadvice.co.uk.e to the same payment method originally used to make payment for your order.
My wine is corked/ tastes off, what can I do?
On the rare occasion that you should receive a suspected faulty product please re-cork or cap it in a very good way so it would not spill during back delivery to us. Call us 07401112525 (Mon - Fri 11:00 – 17:30) or orders@wineadvice.co.uk. Our adviser will be able to help you determine whether your wine is faulty or is showing a typical or temporary characteristic.
In the case of a faulty product, we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement.
Please ensure that you pack the products so that they reach us in a good condition bearing in mind that our products are fragile.
Do not dispose of the contents or bottle as we will be unable to assist further without the bottle when looking into this issue for you.
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
What if something’s missing or if a wrong item is delivered to me?
Important! Before signing for the box you will need to check your delivery - open the boxes. If anything is missing or wrong please ask the driver to note on their sheet AND your delivery note and sign both themselves before you sign for the delivery.
We will replace or refund any breakages acknowledged this way by the driver on delivery.
We cannot accept responsibility for breakages that have been signed for as complete.
We carefully prepare your orders but unfortunately, mistakes can happen. For this reason, it is important to check the content of your parcels in presence of the deliveryman and to write down on the delivery slip if something is wrong in your order.
My case has gone missing or hasn't arrived
If your order hasn't arrived within the requested time frame, please contact us as soon as possible and we will fully investigate 07401112525 (Mon - Fri 11:00 - 17:30) or orders@wineadvice.co.uk
Will WINE ADVICE provide a refund and collect any wine I don't enjoy?
Your choice is based on your individual preferences.
All wine in our shop is carefully selected and has been tasted by the Head Sommelier to ensure quality.
We provide refunds only in case of damage or corked.
EVENTS
Wine Advice hosts regular wine tasting events at some of the UK’s best Restaurants, Bars or Open Day Events. At these events you can meet our Head Sommelier and taste our wine selection.
The Wine Courses are planned to be hosted in the future.
Tickets will be on sale for each event. It can be a very good present for your friends or loved ones.
Do you run private events?
We will do in-person events in the future. Look for our events here.
What sort of events do you offer?
We currently offer tastings events. Find out more about our events here.
For enquiries info@wineadvice.co.uk
How will I receive my ticket?
Just after you’ve booked your ticket, we’ll email you with an order confirmation number.
How do I cancel my booking?
If you’ve purchased a ticket to one of our events but you're no longer able to attend, please contact us info@wineadvice.co.uk.
100% recyclable packaging
Green-Paq Air Packs
Green-Paq inflatable bags are made with 95% OXO biodegradable plastic, meaning it starts to degrade once disposed of in landfill. The bags undergo a two-stage degradation process. The first is Oxidative Degradation enhanced by a catalytic reaction. Once this has happened the second part is biodegradation in soil or a bio-active composting environment. The OXO biodegradable material is converted into CO2, H2O and biomass as the final remnant. A small proportion of the bag material is made from nylon to improve performance, which is not biodegradable.
Green-Paq Air Packs are:
Biodegradable Carrier-Bags
Created from 100% plant starch, our biodegradable bags have no harmful toxins. As this compostable packaging collection is reusable, it will also help reduce waste in landfills. Each compostable bag will compost within 12 months and is the eco-friendly alternative to traditional plastic bags.
